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Refund and cancellation policy

Clear policy, fewer surprises.

Here is how refunds, cancellations, and missed sessions work for Guild of Imagination online clubs. We keep this page plain so families know what to expect before game time.
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Quick answer

We want families to feel confident before they join.

If something is not clear, send us a note. The fastest path is to include your child’s name, the club time, and what happened.
Family Policy Guide
Online clubs
Start here

The first 30 days are covered.

We offer a 100% money-back guarantee in the first 30 days if your family is unsatisfied. We want the fit to feel right, not forced.
01

48 or more hours of notice

If a cancellation is made with 48 or more hours of notice, we offer a 50% refund for that session.
02

Missed sessions

A recording is provided for missed sessions. There is no refund for missed sessions unless proper notice was given.
03

Tech and setup questions

Your child needs stable internet and a device that can join video conferencing. Some clubs may also need specific game access or gear.
04

Questions about your situation

Use the contact form if you are unsure what applies. Include the club name, session date, and the best email for your family.
Need a human look?
Policies are simple on purpose, but family schedules can get messy. Send us the details and we will help you find the next clear step.
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