Questions, setup help, or finding the right club? We can help.
Tell us what you are trying to figure out, and we will point you toward the next clear step. Whether your child is brand new, already in a weekly club, or needs a better fit, we are glad to help.
Use this area for your contact form. A short message is enough to help us point you in the right direction.
New family question
Wondering which club fits?
Tell us what your child likes, what they have tried before, and what kind of group would feel comfortable.
Current family support
Already part of a club?
Include your child’s name, club time, and what you need help with so we can understand the situation quickly.
Tech or session help
Need a hand before game time?
Questions about setup, missed sessions, recordings, or account details can all start with the form above.
Common support questions
A few answers before you send your note.
Some questions are quick. Some need a human look. Start here, then use the form if you still need help finding the right next step.
Best first message
Tell us what you need, and include the club details if you have them.
For current members, include your child’s name, club time, and what you need help with. For new families, tell us what your child likes and what kind of group would feel comfortable.
New family fit questions
Current club support
Tech or schedule help
New players
Is this good for a brand new player?
Yes. Tell us what your child is curious about and what they have tried before. We can point you toward a beginner-friendly first step or a weekly club with the right pace.
Missed sessions
What happens if my child misses a session?
A recording is provided for missed sessions. Refunds follow our policy: 50% refund with 48 or more hours of notice, and no refund for missed sessions without proper notice.
Tech setup
What tech does my child need?
At minimum, your child needs a device that can join video conferencing with stable internet. Some game or VR clubs may require specific game access, accounts, or gear.
Safety
How do you keep sessions clear and safe?
Sessions are recorded, Guild Masters are background-checked yearly, and kids are not allowed to exchange personal identifying info.
Age and reading
What ages are Guild clubs built for?
Our online programs are built for ages 8 to 17. Kids should be able to read so they can follow the session, understand prompts, and participate with the group.
Parent updates
How do parents hear how things are going?
Guild Masters send a first-session recap and a 3-month update. Parents can also message anytime with questions or concerns.
Still need help?
Send us a note through the form above. A little context helps us answer faster and point your family toward the right next step.
